Refund  Policy

TGR RESÉRVE (“we”, “our”, “the Company”) values your privacy and is committed to protecting your personal data in accordance with the Turkish Personal Data Protection Law No. 6698 (KVKK) and relevant legislation.

This Privacy Policy explains how your personal data is collected, used, stored, and protected when you use the TGR RESÉRVE mobile application and related services.

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1. Collected Personal Data

Depending on your use of the application, the following personal data may be collected:
   •    Identity information (name, surname)
   •    Contact information (phone number, email address)
   •    Reservation and service details
   •    Location data (only during active service, if permitted)
   •    Device and usage information (IP address, device type, app interactions)

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2. Purpose of Data Processing

Your personal data is processed for the following purposes:
   •    Providing luxury transportation and chauffeur services
   •    Managing reservations and customer support
   •    Improving service quality and user experience
   •    Ensuring security and preventing misuse
   •    Fulfilling legal obligations under applicable laws

Personal data is processed in compliance with Articles 5 and 6 of KVKK.

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3. Data Sharing

Your personal data may be shared only when necessary and limited to:
   •    Authorized chauffeurs and operational partners
   •    Legal authorities when required by law
   •    Service providers supporting technical infrastructure

Data is never sold or shared for marketing purposes without explicit consent.

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4. Data Storage & Security

TGR RESÉRVE takes all necessary technical and administrative measures to protect personal data against unauthorized access, loss, misuse, or alteration.

Personal data is stored only for the period required by relevant legislation or the purpose of processing.

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5. User Rights Under KVKK

In accordance with Article 11 of KVKK, users have the right to:
   •    Learn whether their personal data is processed
   •    Request information if data has been processed
   •    Learn the purpose of data processing
   •    Request correction or deletion of personal data
   •    Object to unlawful processing

Requests can be submitted via the contact information below.

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6. Permissions

Location, notification, and contact permissions are requested only to enhance service quality and are optional unless required for core functionality.

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7. Changes to This Policy

TGR RESÉRVE reserves the right to update this Privacy Policy when necessary. Updates will be published within the application.

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8. Contact Information

For any questions or requests regarding your personal data:

TGR RESÉRVE
Email: info@tgrreserve.com
Website: www.tgrreserve.com